Our Legal and Practice Framework


Last updated: 1st February 2026

This Policies page outlines how we manage your personal information, provide telehealth services, and operate this website. These policies are written in accordance with Australian privacy and healthcare regulations, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

  1. Privacy Policy

We are committed to protecting your privacy and the confidentiality of your health information.

1.1 What this policy covers

This Privacy Policy explains how we collect, use, store, and disclose your personal and health information when you:

  • Use our website

  • Book or attend telehealth appointments

  • Communicate with us via phone, email, or online forms

1.2 Personal information we collect

We may collect the following types of information:

  • Identifying information (name, date of birth, address, contact details)

  • Medicare details (where applicable)

  • Health information relevant to your care (medical history, symptoms, medications, test results)

  • Appointment and billing information

  • Technical information such as IP address, browser type, and website usage data

1.3 Why we collect your information

We collect you information to:

  • Provide safe and effective medical care

  • Conduct telehealth consultations

  • Maintain accurate medical records

  • Process billing and Medicare claims

  • Communicate with you about appointments and care

  • Meet legal, regulatory, and professional obligations

1.4 Disclosure of information

We may disclose your information:

  • To other healthcare providers involved in your care (with your consent where required)

  • To Medicare or other government agencies as required by law

  • To service providers who assist us with practice management, IT, or billing (under strict confidentiality agreements)

  • Where required or authorised by law

We do not sell your personal information.

1.5 Storage and security

We take reasonable steps to protect your information from misuse, loss, unauthorised access, or disclosure. This includes secure electronic medical records systems, encrypted communications where possible, and restricted access to sensitive data.

1.6 Access and correction

You may request access to your personal information or ask for corrections if you believe it is inaccurate. Requests can be made by contacting us using the details on this website.

2. Data collection and consent

2.1 Telehealth consent

By booking and attending a telehealth appointment, you consent to:

  • The collection and use of your personal and health information for the purpose of providing medical care

  • The use of telehealth technology to deliver healthcare services

You understand that telehealth has limitations compared to face-to-face consultations and that an in-person review or referral may be recommended where clinically appropriate.

2.2 Website forms and communications

When you submit information through our website (e.g. contact or booking forms), you consent to us collecting and using that information to respond to your enquiry or manage your care.

2.2 Withdrawal of consent

You may withdraw your consent at any time by notifying us in writing. Withdrawal of consent may affect our ability to provide ongoing care.

3. Collection of personal information

We only collect personal information that is reasonably necessary for:

  • Providing medical services

  • Operating this website

  • Meeting our legal and professional obligations

Where possible, information is collected directly from you. In some cases, we may receive information from third parties such as other healthcare providers, pathology services, or Medicare.

If you choose not to provide certain information, we may be unable to provide you with medical services.

4. Billing Policy

4.1 Fees

Fees for telehealth consultations will be advised at the time of booking or prior to your appointment. Fees may vary depending on the length and nature of the consultation.

4.2 Medicare and private billing

Where eligible, Medicare rebates may be available for telehealth consultations. It is your responsibility to ensure you are eligible for any rebate. Any out-of-pocket costs will be disclosed to you.

4.3 Payment

Payment is required at the time of booking or immediately following your consultation unless otherwise agreed. Accepted payment methods will be displayed on the website or advised by our practice.

4.4 Cancellations and non-attendance

If you are unable to attend your appointment, please provide adequate notice. Late cancellations or failure to attend may result in a cancellation fee.

5. Website policy

5.1 General information only

The information on this website is provided for general informational purposes only and does not replace professional medical advice. Always seek the advice of your doctor or another qualified healthcare provider regarding your health.

5.2 Accuracy of information

We take reasonable care to ensure the information on this website is accurate and up to date. However, we make no guarantees and accept no liability for errors or omissions.

5.3 Third-party information

This website may contain links to third-party websites. We are not responsible for the content, privacy practices, or availability of those sites.

5.4 Website use

You agree not to misuse this website, including attempting unauthorised access, introducing malicious code, or using the website in a way that disrupts its operation.

6. Complaints and contact

If you have concerns about your privacy or how your information is handled, please contact us first so we can attempt to resolve the issue.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Contact details for the practice are available on this website.